How to get the correct redirection to Shopify support for your Shopify store

Shopify is one of the best eCommerce platforms that allows you to build professional and attractive online stores. Ease of use, huge apps, and theme store are the deciding factors for its big popularity. If you are a beginner, you will have a lot of questions about how to use, how it works and the necessary experiences on Shopify. In these cases, you need to know how to contact the customer team for Shopify support. So, this article will guide you to correctly redirect to Shopify support of your Shopify store.

Shopify Help Center

Shopify has given bit-by-bit directions to each subject, and you can find them at the Shopify Help Center. This is where you find solutions to your inquiries as articles.

 

In the top section, you will find a search box to directly search for articles with a query. Next, the different themes available will take you to a series of tutorials in the Shopify help desk. You just need to click one.

For example, choosing the “Online Store” tab will help us with all the articles related to the online store.

Shopify Live Chat Support

The most convenient way to get support from Shopify experts is through live chat support. You can chat with them live whenever you have questions, and the great thing about this method is that you won’t have to wait long for them to get back to you. You won’t have to wait long. The staff can answer questions about everything about the Shopify platform, not just its technical aspects.

Steps to take:

1. Go to the Shopify Help Center where you can enter, search and read all the documentation related to your issue.

2. Go to 24/7 support > Click on chat with us > Log in to your Shopify store or continue as guest > Leave your message > Send

3. Required to log in to authenticate your Shopify store or continue as a guest.

4. Then you can type your message and send it to the customer service agents.

Shopify Support Email

If you don’t have time to chat live with Shopify support staff, you can email them and read their responses when you have time. Email response times are not as fast as live chat. Expect to take several hours from submitting your support query.

Steps to take:

1. To reach the Shopify customer service team via email. Go to 24/7 Support > Email us > Log in to your Shopify account > Leave your message > Send

2. You will need to sign in to your Shopify account before emailing the Shopify team. You can also attach files to your email.

Shopify Support Phone

Phone support remains one of the most available ways to discuss a query or problem. Like live chat support, you’ll be chatting with a real person. The best thing about phone support is that some issues are best explained through words.

The platform operates 24/7 online phone support service. Each different region of the world is given a unique phone number, and Shopify’s phone support team has been reported positive. The response time is relatively fast and you won’t have to wait in line for the other side to receive it.

Steps to take:

1. Go to 24/7 Support > Email us

2. Once you have clicked the Request a Callback button, you need to provide your contact details like email address, Shopify store URL, and phone number.
3. Click it and a list of phone numbers will appear. Choose one from your area and call them to have your questions answered.

North America: 1-888-746-7439

United Kingdom: 0800-808-5233

Australia: 03-8400-4750

New Zealand: 07-788-6026

India: 000-800-100-5786

Malaysia: 1800-80-6678

Singapore: 800-181-1121

Indonesia: 007-803-651-0008

Get Shopify support from forums

Shopify has a dedicated forum for their entire customer base to come and discuss a variety of topics ranging from design and apps to marketing, accounting, and taxes.

If you have any questions, just visit the Shopify community and find the categories relevant to your interest. There, you can post questions and wait for responses from other members. Furthermore, you can ask for feedback from the community about your Shopify store to optimize it for the best.

Get Shopify support from Tutorials Resources

In addition to the Shopify support center help documents mentioned above, there are many other useful resources available in various formats to further reach merchants. All the instructional resources that we are going to show you are created by Shopify experts.

Shopify Blogs

Shopify has a blog dedicated to providing valuable articles for a general eCommerce business. Here you can find all sorts of topics ranging from design to sales and marketing. Shopify blog is a good place to go when you want to find detailed information on how to grow your online store effectively.

Tutorial videos

If you are not an avid reader or simply don’t have the time, short video tutorials will best suit your needs. The Shopify team has produced a series of video tutorials and published them on Youtube for your easy access.

By visualizing instructions, Shopify guides you through the problems step-by-step. You can watch all the video tutorials on the ‘Shopify Help Center‘ Youtube channel. New videos will be uploaded regularly. Shopify also owns various channels in multiple languages to serve merchants worldwide in different regions.

Webinars

Sellers are welcome to join Shopify’s virtual workshops that take place daily at 9:00pm. Topics will vary but the ultimate goal is to empower business owners to learn how to run their stores properly.

Come meet and learn from the best Shopify experts. You can go to the Shopify Webinar, choose a theme and swap places now!

Get Shopify support from  social media

Facebook Groups

Facebook is one of the best social networking platforms where we can connect with anyone on social networks. And more importantly, it provides a way to connect with people with similar interests.

The best Facebook groups you can join to get help with your Shopify store are as follows:

Shopify Entrepreneurs is a free Shopify merchant community curated by HeyCarson – a leading group of Shopify experts. This is a team consisting of Shopify store owners, store managers, app and theme developers, expert service providers, and Shopify team members that provide a great way to address questions. and your questions.

Sell ​​on Shopify is a group where members share their case studies, success stories, and also engage the team by asking questions and giving advice. The discussions in this group will give you guidance on how to best use your Shopify store to sell domestically or internationally.

Twitter Shopify Support

If you’re on Twitter, Shopify offers a dedicated place called Twitter Shopify Support for Shopify sellers looking for help with their Shopify businesses.

Conclusion

I hope this article has provided you with clear instructions on how to properly redirect Shopify support for your Shopify store. Whether you are a beginner or an expert when it comes to Shopify support, there may be times when you need help from their Shopify team to get you out of trouble with anything Shopify.

If you’re still wondering about Shopify support or want help from the experts, don’t worry. At ONEXT DIGITAL, we will support you to develop Shopify services not inferior to any leading experts.