The Future of B2C Marketing Automation: 7 Trends to Watch in 2024

Are you prepared for the future of B2C marketing automation? To outshine competitors and boost business growth, consider using B2C marketing automation. It involves using software to automate and customize marketing for your business’s consumer audience across email, social media, web, and mobile platforms. B2C marketing automation can save time and money, make operations more efficient, boost customer satisfaction and loyalty, and improve marketing results and returns on investment.

But how do you implement B2C marketing automation for your business? And what are the trends that will shape the future of B2C marketing automation in 2024? In this blog, we will answer these questions and show you how to leverage B2C marketing automation for your business.

How to Implement B2C Marketing Automation for Your Business?

 To implement B2C marketing automation for your business, you need to follow a clear strategy and plan that aligns with your business goals and customer needs. You also need to choose the right tools and platforms that suit your budget, resources, and requirements, such as HubSpot, Marketo, Pardot, etc.

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Some of the key steps that you need to take are:

– Define your target audience and segment them based on their behavior, preferences, and interests.

– Create and deliver personalized and relevant content to your audience across different channels and stages of the customer journey, using landing pages, forms, CTAs, emails, SMS, web push, etc.

– Generate and nurture leads from your website, social media, and other sources, using lead magnets, lead capture, lead scoring, and lead routing.

– Measure and optimize your marketing campaigns using web analytics, A/B testing, multivariate testing, and other methods, to track and improve your traffic, conversions, revenue, etc.

What are the 7 Trends that Will Shape the Future of B2C Marketing Automation in 2024?

Here are the 7 trends that will shape the future of B2C marketing automation in 2024, and how you can prepare for them:

Artificial intelligence and machine learning:

AI and ML will get better and used more. They’ll help you guess what customers will do, make and improve content, sort and aim at customers, and make customer experiences more special and easy.

Conversational marketing:

Talking directly with customers through chatbots, voice assistants, and messaging apps will become increasingly common and effective. This lets you connect with customers instantly, building trust by answering questions and offering support, ultimately boosting sales.

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Video marketing:

Video marketing will keep getting bigger. It helps you keep customers interested. You can use different types of videos like live videos, short ones, and stories. They show what your brand is like and what you offer. They also encourage people to make their own videos about your brand.

Social media marketing:

Social media marketing will grow and change, letting you find and talk to your customers on different platforms. You can use things like social media ads and working with influencers to make more people know about your brand. This can help you get more leads, make those leads better, and make more money in the end.

Content marketing:

Content marketing will continue to grow in importance. It helps you educate and convince your customers with useful content like blogs, ebooks, podcasts, and webinars. This builds your authority, solves problems, and attracts potential customers.

Email marketing:

Email marketing will continue to be useful and get better, helping you talk to and keep in touch with your customers by sending personalized and focused emails. This is done through tools like email automation, segmentation, and personalization. It boosts the chances of customers opening and clicking on your emails, makes them more loyal, and increases sales.

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Mobile marketing:

Mobile marketing is growing and doing well. It helps you connect with your customers on their phones. You can use things like mobile apps, websites, ads, and notifications. This makes it easy for customers and sends them messages when they need them. It also brings more people to your business and helps them buy things.


We hope this blog helps you with implementing B2C marketing automation for your business. If you need any help or assistance with B2C marketing automation, you can contact us at OnextDigital. We are a leading agency that provides CRM and marketing automation implementation services, as well as other digital marketing services, to help you grow your business online. Contact us today to help you grow your business.