10 Top IT Outsourcing Firms in 2024 (Honest Guide)

IT outsourcing firms have become increasingly common in the software development field over the last two decades. Many industry leaders have shifted their focus to outsourcing after achieving success as a development firm. This trend is typical for companies in any industry, particularly in technology.

However, with so many IT outsourcing firms in the market today, it can be challenging to find the right one. To help, we have created a guide to highlight top tech companies offering outsourcing services to help you achieve your goals. Let’s get started.

1. What is IT Outsourcing?

IT outsourcing involves a company assigning non-essential business processes to a third party, which can be either a domestic or international outsourcing corporation or an independent contractor. Outsourcing enables companies to operate efficiently and minimize resource and time waste. Essentially, it involves hiring a third-party company to perform work or provide services on behalf of the organization, serving as a service provider.

Outsourcing has traditionally involved selecting the best service provider who can deliver functions at the lowest cost, whether domestically or internationally. One of the initial steps in engaging with an outsourcing company is identifying and finalizing the tasks and positions you wish to outsource. Top IT outsourcing firms charge their clients for well-defined services provided through extensive research. The global outsourcing market has grown significantly over the years, including information technology, healthcare, accountancy, and various industrial requirements. It is expected to continue expanding exponentially.

2. 10 Top IT Outsourcing Firms

2.1 ONEXT DIGITAL

ONEXT DIGITAL, founded in 2013, is the leading option in IT outsourcing for several reasons that its competitors cannot contest. For almost 10 years, we have collaborated with numerous companies across various industries such as manufacturing, government contracting, nonprofits, healthcare, and others. Most of our clients have been with us for nearly a decade. Our objective is to become the top IT service provider in ASIA, and we have made significant progress toward achieving it.

With a team of over 50 professionals, ONEXT DIGITAL is committed to delivering outstanding IT solutions to clients. We strive to stay ahead of the curve in development technology, innovate continuously, and maintain our position as leaders in the industry while assisting our clients in becoming industry leaders as well.

Here’s an overview of a few of the IT tasks you can outsource to our team:

Web development: ONextDigital has a skilled team of professionals and developers who work in close collaboration with designers to create eCommerce websites, CMS websites, or web applications that are visually appealing, easy to navigate, and seamlessly scalable to all devices.
Mobile App Development: ONextDigital offers top-of-the-line app development services to help businesses grow in the mobile-first world using advanced technology. Our team comprises a diverse range of experts, including Business Analysts, Developers, QA Engineers, UI Designers, and Marketing Specialists, who can convert your ideas into sophisticated mobile solutions.
UX/UI Design Service: At ONextDigital, we prioritize creativity and innovation. We consistently acquire new knowledge and stay up-to-date with the latest design trends, enabling us to ensure exceptional reliability and indisputable results.
Hire developer: We have a dedicated team who have extensive and in-depth IT skills and expertise, specializing in providing top-notch solutions for our customers.
White label software service: With our +10-year expertise, we can help businesses develop a robust software foundation for your business

2.2 Infosys

Infosys Limited, established in 1981, is one of the IT outsourcing firms in India that has been providing services to businesses for over four decades. As a technology industry leader, they continue to develop and provide top-notch solutions. They have been instrumental in the digital transformation of some of today’s biggest brands.

Infosys Limited is a company that specializes in telecommunications and software testing but is equipped to offer a wide range of IT services with its extensive IT infrastructure and resources. The company has a proven track record of developing cutting-edge solutions and has expertise in areas such as the Internet of Things (IoT), cloud computing, and blockchain.

Infosys is an exceptional service provider for the following reasons:

It has remote teams that cater to offshore companies.

It is one of the top players in the cybersecurity industry.

It has a global presence and is renowned for its services.

It offers flexible customer experiences and provides customized solutions.

2.3 Hyperlink InfoSystem

Hyperlink InfoSystem is a software development company specializing in AI, mobile app, web, and Blockchain development. With offices located in the U.S. and India, they offer a wide range of software solutions and also provide the option to hire software developers following the Agile methodology.

Hyperlink InfoSystem also provides a range of other services, including:

E-commerce website and mobile app development

Game development for various platforms

Salesforce implementation and customization

Artificial Intelligence (AI) and Machine Learning (ML) solutions

2.4 Fujitsu

Fujitsu, founded in Japan in the early 1900s, has extensive experience in the IT and software industry. The company has been at the forefront of innovation for many years and has been a significant contributor to Japan’s technological movement.

Fujitsu is also a major player in the outsourcing industry, with numerous companies worldwide relying on their expert development and testing teams. Additionally, Fujitsu provides robust solutions for AI, ML, data, Fintech, and cloud to businesses globally and has dedicated, skilled teams for these purposes.

Originally a hardware company, the firm has transformed itself into a leading developer of software and IT technologies. It has also entered the IoT sector, positioning itself to become a world leader in providing services to both startups and established companies.

Other key features of the company include:

Providing strong software solutions to various industries

Being a veteran in the software development sector

Employing a team of highly skilled front-end and back-end developers, testers, and system architects.

2.5 HCLTech

HCLTech is an Indian software services firm that specializes in computer programming and consulting. They cater to a wide range of industries, from captive business services to telecommunications.

HCLTech offers a wide range of services that include software development, cloud modernization, cognitive automation, cybersecurity, digital consulting, data, and analytics. Additionally, they also provide software development services that cater to social media.

2.6 Accenture

Accenture, a highly esteemed IT company, provides advanced information technology services to small businesses and startups. Their expertise ranges from eCommerce development and project management to software development, where they excel in delivering outstanding results.

Through their innovative approach to IT system integration and maintenance, Accenture helps clients overcome obstacles and achieve greater speed and agility. They work closely with clients to select the best backend systems integration option, thus allowing them to take advantage of the business benefits of cloud computing.

With their efficient solutions tailored to businesses of all sizes, you can trust Accenture to handle your project with the utmost care. They are a reliable and trusted partner, having earned the trust of major companies and brands worldwide.

What sets this league apart are its prominent services, including:

Timely and dependable project delivery

A trusted reputation for collaborating with other top brands and companies
Access to a global pool of talented professionals, ensuring only the best are available for your business needs.

2.7 IBM

International Business Machines Corporation, commonly known as IBM, is a leading provider of exceptional IT services. It has been a prominent name in the hybrid cloud and artificial intelligence (AI) outsourcing space for years. They offer integrated products and solutions for businesses and industries that rely on data and automation to streamline their workflow.

In addition to their core services, IBM’s expertise extends to:

Web development
Data and analytics
Mobile app development

IBM leverages its extensive experience in transformation to develop crucial workflows that enable effective business processes and improved outcomes. Through their cloud application management services, automation is implemented to enhance productivity and shift the focus from error detection to AI-based prevention. This leads to continuous innovation in your application portfolio and increased operational efficiencies.

As an IT outsourcing provider, IBM offers several valuable services that have earned them a spot in our top three list, including:

Cost-effective solutions
Tailored solutions for every business need
Safekeeping of your intellectual assets
Vast experience in various sectors and departments.

2.8 StratusPointIT

StratusPointIT is a comprehensive technology service provider for small and midsize businesses, as well as some startups, offering 24/7 support. They specialize in a range of services, including:

24/7 end-user support
Fully managed cybersecurity
Advisory services
Data backup
Monitoring
Hardware deployment

2.9 Innowise Group

Innowise Group, a Poland-based global software development company, collaborates with businesses to provide Fintech, IT staff augmentation, and data analytics services. They specialize in a range of services, including:

UI/UX design
Web, mobile, cloud, and custom development
Software testing and quality assurance
3D design
Blockchain
DevOps

2.10 Dataprise

Dataprise is a prominent IT process outsourcing firm that offers specialized IT solutions for healthcare, banking, financial services, legal, media, nonprofit, private equity, and government sectors.

Their comprehensive services include:

IT management
Disaster recovery
IT Consulting
Managed end-user support
Cloud and infrastructure services
Managed Cybersecurity
Mobility management

3. How to Choose the Right IT outsourcing firms for Your Company

To select the right IT outsourcing firms, it is important to consider both current and future needs. For instance, having a 24/7 IT help desk for employees might be the top priority now, while cloud migration may be a future interest. However, some companies only focus on immediate needs and fail to plan for the future. It is helpful to plan for future needs as switching IT providers is typically costly and time-consuming.

After identifying the required services, finding an IT outsourcing firm with expertise in all areas is crucial. Concerns may arise about paying for services that are not needed in the short term when planning for the future. Such concerns are addressed in the fourth factor below.

Although many IT outsourcing firms provide the same services, it is still essential to evaluate them based on responsiveness, transparency, expertise, and scalability. By doing so, one can differentiate between the services offered and gain insight into the company’s work style.

3.1 Responsiveness

Having the necessary support available when required is crucial, and it is also where IT outsourcing firms differ significantly. Non-technical representatives answering the help desk is a common practice among many IT outsourcing firms. However, they cannot provide instant troubleshooting assistance as they lack IT expertise. They typically ask basic questions like the device causing the issue and how many people are affected and then create a ticket. The technician responds when they are available, which could take hours, days, or even weeks.

To assess the responsiveness of an IT outsourcing firm, the following questions can help:

Who answers their help desk, non-technical representatives or technicians?
Do they prioritize tickets based on importance or handle them on a first-come, first-served basis? Some IT outsourcing firms may assign priority based on arbitrary factors like the number of people affected or productivity loss. If a ticket receives a low priority level, it may take days or even weeks to receive a response.
Do they provide onsite support in your location? If so, how quickly can they send a technician?
How many technicians do they employ? A small team may take longer to respond to support requests.
Will you have a dedicated project manager assigned to your company? Without a direct point of contact, it may be harder to get answers to general or informational queries.

In contrast, some IT providers, such as Ntiva, have IT technicians available to answer the helpline immediately, enabling prompt problem resolution.

3.2. Transparency

It’s crucial to have complete visibility into the actions of your IT support company, even if you’ve entrusted them with managing all aspects of your IT.

For instance, suppose you’ve delegated your entire IT help desk to an IT outsourcing firm. In that case, you need access to individual tickets and detailed reports on the tickets they’re working on to determine which devices are causing the most problems or which departments are calling in most frequently. Without this information, you may not realize that a particular device is causing significant downtime and cost or that a department is less productive due to software bugs.

Lack of transparency regarding IT support can result in excessive spending on IT solutions. Additionally, without transparency, establishing trust between your company and MSP can be challenging.

To determine how transparent an IT company is, consider asking the following questions:

How do they approach discussing their IT services? Do they encourage a collaborative partnership or simply expect you to hand over IT tasks without question?
Will you have access to their help desk reports, or better yet, their entire help desk platform?
What other reporting tools or platforms do they offer to keep you informed of their activities?
Will they provide you with an assigned project manager who will provide regular updates on their work?

3.3 Expertise

After selecting IT outsourcing firms that provide the necessary services, it’s crucial to verify if they possess the expertise to deliver those services effectively. While reviewing certifications and case studies is a good starting point, it’s equally essential to evaluate the tools they use for specific jobs.

Although many IT outsourcing firms claim to offer support for Apple products, some only use Microsoft tools. While Microsoft tools may work on Apple products in some cases, they may not provide optimal solutions, resulting in frequent breakdowns. Therefore, it’s important to confirm the tools that the IT firm uses to support the devices you use in your business.

Here are some suggested rephrased questions to ask when assessing an MSP’s expertise:

What tools do they use for different IT projects, and how do they determine the best tool for each job?
What certifications do they possess, such as being a Microsoft Gold Partner, a certified Apple partner, or SOC 2 Type 2 certified?
Can they present case studies or put you in touch with their former or existing clients for feedback?
How many years has the company been in operation?
On average, how many years of experience do their technicians have?

3.4. Scalability

Companies partnering with small to midsize managed IT service providers may outgrow the level of support they receive, either due to team growth or the managed IT service provider’s limitations. Implementing new technology can also be a challenge. Unforeseen costs can arise if pricing isn’t transparent, and switching providers is often time-consuming. Choose a managed IT service provider that scales with your growth and offers simple pricing structures. Look for providers with a thorough onboarding process to maximize the services you pay for.

Consider these questions when evaluating an IT provider’s ability to support your company long-term:

How long have they been in business and do they support modern technology?
Has the company shown growth over time, indicating long-term sustainability?
What is the average length of client engagements?
Are their pricing structures transparent and clearly laid out?
How can they help you expand your company with technology?
Do they offer a thorough onboarding experience?

Conclusion

In this article, we have provided a list of the top 10 reputable and high-quality IT outsourcing firms for 2023. If you are looking for an IT outsourcing firm, the above company lists are good choices for you. As each business has unique needs, it is important to consider which outsourcing unit will best meet those needs carefully.

Topic: Top 10 BEST Software Development Outsourcing Companies In Vietnam [Update 2023]